Read reviews on Alibaba and find out how satisfied customers have been lately. What ratings did Alibaba get and what are the reasons for this?
About Alibaba
Alibaba is an online marketplace and was founded in 1999. There are hundreds of millions of products in more than 40 categories sold worldwide. In the range there are consumer electronics, fashion, machinery and tools, among others. Alibaba is a China-based global marketplace that was started in 1999. As a seller, if you are determined to source your products from abroad, there’s a high possibility that you will be interested in learning how to purchase your items from Alibaba dropshipping.
The company is expected to bring in over $109 billion in revenue in 2022, making it the world’s most prominent online retail company. Additionally, it is the most comprehensive database that connects buyers from all over the globe with suppliers, most of whom are located in Asia. The company also owns three Chinese marketplaces, including Tmall, Taobao, and Alibaba. Together, these marketplaces have hundreds of millions of users and many retailers and products. One of the reasons why the platform is loved and adored by most people is that it allows everyone to find almost anything they would want from the platform at a lower price.
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Customer Reviews
Was looking for a waterproof backpack on Alibaba and found a deal. The backpack was exactly as described and a great deal. The delivery was very fast and the quality of the backpack is very good.
I'm not much of a sports person, but decided to buy a sports camera anyway because of the great deals on Alibaba and the short delivery times. I'm glad I did because the camera is really great! It's easy to use and the quality is good.
Alibaba is an online marketplace with many offers and a friend gave me the advice to look for dresses there. The American fashion is really great and the ordering process was very secure. The delivery times were very short and the prices were very low.
How Well is Alibaba Rated?
Whether customer reviews are positive or negative, they are essential as they help buyers make informed decisions. At the same time, they help the selling company learn how they can improve on their products or shipping services. In fact, the growth of most businesses done online is heavily dependent on customer reviews. When manufacturers pay more attention to their customers, they increase their chances of retaining them and attracting more customers to their business.
According to the reviews present on Alibaba, most people are pleased with the products they receive from the company. Most of them claim that they have done successful transactions with the platform and were delighted with how smooth the transactions were.
The official forum has an overall rating of 4.8 stars out of five, meaning that most people were pleased with the products and services offered by the company. However, several reviews indicate that several customers were totally displeased by the platform because their products were delayed or they did not receive their orders at all.
Is Alibaba Legit?
There are various factors indicating that Alibaba is legitimate. To begin with, the platform has been operational for many years. Since the company was founded in 1999, it has done nothing but provides its customers with the most legitimate, high-quality products. Most merchants on this platform are reputable and can be trusted.
Some factors that show their legitimacy are that the platform utilizes convenient payment options, has fantastic support and provides payment security. The platform offers multiple, trusted payment methods, including PayPal, credit card, and financing options for qualified buyers living in the United States.
The provision of payment security allows the buyer to track and reconcile their funds with the merchants and let them know when the supplier has received the payment. Trade assurance from Alibaba guards the buyer against scammers or receiving products that don’t meet their quality from Alibaba.
The platform has its means of protecting its buyers from bad sellers whenever they decide to shop from the platform. Such are examples of factors that make the platform reliable, legitimate, and trustworthy.
Are There Alibaba Coupons or Discount Codes?
Alibaba offers new buyers a 10% discount on their first $100 spent on products purchased from the company. It also gives them six weeks to pay for their products with no interest with Clearpay or Afterpay. If it’s your first-time visiting Alibaba, you need to visit their coupons page and explore their latest discounts and promos constantly updated on the platform.
On average, Alibaba users can save up to $26 while using the promo codes provided by Alibaba. When visiting the official page, ensure that you have taken advantage of the platform's free shipping services.
Which Products / Categories Makes Alibaba Offer?
Alibaba is a marketplace for wholesale purchases, catering to customers interested in acquiring big quantities of given products at a discounted rate. Buying from Alibaba allows customers to save considerable sums of money, bargain directly with the manufacturers, and design individualized products.
Since the buyer deals directly with the producer, they get the best shot at buying label products. Basically, the company is a business-to-business (B2B) that is essentially made to connect suppliers with buyers worldwide.
What Are Alibaba’s Order Process & Payment Methods?
Once you’ve selected the desired items, you will likely want to know how you will pay the supplier. There are several methods you can use to pay for your items on Alibaba, including bank transfers, letters of credit, Western Union, Escrow, and PayPal, to mention a few. When you choose bank transfers, you must understand that payments are done before dispatch.
This option is not suitable for buyers, especially when dealing with an unfamiliar vendor. For anyone using Western Union, you might want to begin the payment process by protecting your money with Escrow, so it doesn’t end up in the wrong hands. PayPal is the best form of payment that is much less risky, easy to use and offers the buyer protection from theft.
What Are Alibaba’s Delivery Times, Shipping Service, and Costs?
Typically, Alibaba’s shipping costs differ depending on the shipping distance. People living on different continents might end up spending more shipping money. The same applies to those who have ordered heavy items. Items weighing less than 200 pounds are shipped through the air, while heavier items are shipped using ships. Alibaba’s average shipping costs range between $6-$15 per pound. Items that weigh more than this are typically shipped through sea freight or air.
Items shipped by air are made available to the buyers within 3-10 working days, while those sent by sea might take around 30 to 45 days. While this method is cost-effective, it can become quite complicated at times. Buyers can choose the platform’s online delivery services or offline delivery services. Online delivery is essential because it is more convenient, while offline delivery is cheaper and suitable for dangerous items, including chemicals.
What is Alibaba’s Right of Return / Return Policy?
Buyers can request a refund if they are not pleased with the product 30 days after delivery. The platform will help you investigate and solve your claim in time to get reimbursed. It will use your online order and communication records to make the best judgment in deciding whether you deserve to be refunded or not.
If you want your money back from Alibaba, visit the All-Orders area and find the placed order. You should then visit the order detail page and apply for a refund to open a dispute. You can ask for a refund if the supplier fails to ship the product upon the agreed time.What is Alibaba’s Contact / Support?
If you have any inquiries concerning your order and shipping services provided by the company, you can email them through alibaba(at)service.alibaba.com. If urgent, you can contact the platform through their social media platforms.
