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citizenM Reviews

ø 4.84 of 5 stars

Read reviews on citizenM and find out how satisfied customers have been lately. What ratings did citizenM get and what are the reasons for this?

About citizenM

CitizenM is a hotel chain. Based in the Netherlands, the company established its first hotel in 2008 at Amsterdam Airport. In 2009, the second hotel opened in the Dutch metropolis. Other hotel openings followed in London, Glasgow, Washington, San Francisco and many other cities. In total, CitizenM is present in 21 locations worldwide. CitizenM attaches great importance to sustainability. That is why 90 percent of the electricity used in the hotels comes from renewable sources. In addition, there are no plastic bottles in the hotels, but water from refillable stations.

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Customer Reviews

Average rating:  
 2 reviews
 by R.S.

We stayed at CitizenM Hotel Shoreditch in London for a week and absolutely enjoyed our stay. The ambience was great and the breakfast was delicious. The modern rooms were also a plus, as was the free wifi. The hotel has a top location and is very suitable if you want to go on a city trip to London.

 by Toni

I stayed at CitizenM Hotel in Paris for two nights and it was a great experience. The room was very nice and the service was great. The check-in process was very easy. Overall, I highly recommend this hotel.

How Well Is CitizenM Rated?

Going by the numerous citizenM reviews, we can conclude that the company is rated well by its customers. Although there is a mixed bag of reviews from different customers, the company manages to score an average of 4 stars out of five. This is the best indication that most of their customers really like their services. Those who rated citizenM services cited various reasons for such a high rating. Comfortable beds are one of the reasons why they are rated so highly.

The check in-in process is really effective considering that it takes not more than one minute. When you book a room at the hotel, you will get uninterrupted access to Wi-fi. This means that you can go on with your online work as you enjoy their huge and soft beds.

Is CitizenM Legit?

The simple answer to this is that citizenM is indeed a legit company. The company has been in the hotel business ever since 2008. There is no way a company that is not legit can last more than a decade in the market. Although the company is headquartered in Amsterdam, it has a presence in other major cities like New York, London, Paris, among other major cities.

Based on their annual reports, we can safely say that the company is legit. This is because they have annual revenues of between one hundred and two hundred million dollars. This is a good sign that the company is a big deal in the hotel industry and obviously legit. Based on customer reviews, you can conclude that most customers are really impressed with their excellent services.

Are There CitizenM Coupons or Discount Codes?

With regard to coupons and discount codes, CitizenM is really generous. Currently, there are more than thirteen different types of coupon codes on offer by the company. Taking advantage of the coupon codes goes a long way in helping you make huge savings when you board in one of their hotels. The company offers different types of discounts to their customers.

On average, most of their discounts go up to ten percent. This can help you make a good savings considering that they are a luxurious hotel brand. So far, the biggest discount that the hotel chain has offered to their customers is twenty percent. To take advantage of their offers, all you need to do is access their platform and identify the one that applies to you.

Which Services Does CitizenM Offer?

CitizenM is a hotel chain with a presence in some of the major cities in the world like New York, London, Paris, among other cities. The hotel chain offers a number of services to its customers including. The hotel chain also hires conference rooms and meeting spaces. Actually, if you are looking for a co-working space in one of the major cities in the world, CitizenM will easily get you sorted.

CitizenM is a game changer in the hospitality business. By booking a room in the hotel, you will get a different type of hotel experience. This is because their hotel rooms are designed in such a manner as to be similar to a home and not a standard hotel room. Actually, their hotel rooms have repeatedly been reviewed highly.

How effective are CitizenM's payment methods and booking process?

When paying for a hotel room that you have booked with CitizenM, you can only do so with a credit card. This might entail Visa and MasterCard. It is important to note that citizen operates through a cashless system. With your credit card, you can pay for a number of services and products sold at the hotel chain.

This includes your hotel room charges, day passes, and purchases of beverage products at the hotel chain. Making a reservation for a hotel room at CitizenM is really easy. Actually, all reservations at the hotel chain are done online. You will only have to visit their online platform where you can find the best rates and discounts. To book a hotel room at the company, you do not have to call or send an email. Their easy booking process is one of the factors that has earned them great reviews.

What Are CitizenM’s Costs and Cancellation Process?

After booking a hotel room at CitizenM, you have a window of 24 hours within which to cancel your room. This means that if you cancel your hotel room within 24 hours, you are eligible for a full refund. After twenty-four hours pass, neither cancellation nor a refund is possible.

However, if you made a reservation for a room less than 48 hours before the stay date, it is not possible to have a refund made. The costs of booking a room at the hotel vary. This usually depends on the kind of hotel that you are making a reservation for. If you want a basic room at the hotel, it will usually cost you around $196. However, other luxurious rooms at the hotel will cost upwards of $200.

Does CitizenM Have a Right of Revocation?

CitizenM has an affiliate program with different people who are usually awarded for the number of successful bookings made. Those who intend to participate in such a program are entitled to be paid a commission that will be determined by CitizenM hotel. For you to become eligible for the commissions, you are required to sign an agreement with them.

Even after signing an agreement with CitizenM, the hotel chain still maintains the right to revoke your right to participate in the program at any time either due to a number of reasons or without any reason given by the company. If your agreement with them is breached, the termination will usually follow. In such circumstances, you will not be entitled to the payment of any commission by the hotel chain.

Does CitizenM Have a Customer Support Department?

CitizenM has a reliable customer service department that will cater to your needs and issues at all times. To reach out to them, you can either call directly to the company, send an email or send them a message. There might be various reasons why you might be seeking to contact the hotel chain.

For instance, if you spent your time at the hotel and forgot an important item, you should notify the hotel chain by calling the number issued on their platforms. If you want to get in touch so that you can give feedback, it is very easy for you. All you need to do is visit the website of the company and then use the chat feature indicated there. You can expect a prompt answer from the hotel chain. Actually, an effective customer service department is one of the reasons why the hotel chain is rated so highly.

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