FARFETCH Reviews

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FARFETCH Reviews

ø 4.82 of 5 stars

About FARFETCH

Founded in 2007 by Portuguese entrepreneur José Neves, FARFETCH is a leading global platform for luxury fashion, connecting creators, curators, and consumers. It operates an online store, offering a vast selection of luxury clothing, accessories, and shoes from over 700 boutiques and brands worldwide.

FARFETCH is especially renowned for its extensive range of high-end designer labels and exclusive collections, appealing to a diverse clientele eager for a unique and upscale shopping experience. The company is recognized for its innovative retail technology and a seamless shopping platform that encompasses a luxury digital marketplace.

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Customer Reviews

Average rating:  
 1 reviews
 by Sandra

I bought a red Prada skirt with eyelet detailing from FARFETCH. The design was exactly my taste: vibrant red, stylish eyelets and the fringe detail give it that certain something. The high waist cut and knee-length fit are perfect for my figure.

What are customers’ experiences with FARFETCH?

Customers’ experiences with FARFETCH often revolve around the access to a vast selection of luxury items from around the globe and the platform’s seamless shopping experience. While there’s general praise for the diversity of high-end brands and the latest fashion offerings, experiences with customer service are more mixed. Some patrons express satisfaction with the responsive and helpful support staff, whereas others recount frustrations with return policies and shipping times.

The joy of unwrapping a designer piece is occasionally tempered by issues related to incorrect sizing or delivery delays. Despite this, FARFETCH maintains a reputation for providing an exclusive and eclectic range of products that are otherwise hard to find, catering to the fashion-forward and discerning shopper.

Is FARFETCH legit?

Discerning fashion shoppers often pose the question: Is FARFETCH legit? The answer, unequivocally, is that FARFETCH stands tall as a bona fide retailer in the luxury fashion sector. Esteemed for its extensive selection of high-end brands, FARFETCH connects customers with over 700 boutiques and brands worldwide.

Countless positive customer testimonials and a rigid authentication process further cement its reputation. Enthusiasts of designer fashion can breathe a sigh of relief, knowing that purchases from FARFETCH are genuine and backed by reliable customer service.

What payment methods does FARFETCH accept?

FARFETCH accepts various payment methods. Credit and debit cards such as Visa, MasterCard and American Express are accepted worldwide. Customers can also pay with PayPal, Apple Pay and Google Pay. In certain regions, local payment methods such as Alipay, WeChat Pay, Sofortüberweisung, iDEAL and Klarna are available.

FARFETCH also offers the option of paying with FARFETCH credit. When selecting the payment method, customers should note the respective conditions and availability, as these may vary depending on the location. Direct bank transfers and cash on delivery are not possible.

How to return on FARFETCH?

Initiating a return on FARFETCH is a straightforward process, but the key is to act promptly. After receiving an item, a customer has 14 days to decide if they wish to return it. To begin, one should log into their FARFETCH account, navigate to ‘Orders & Returns,’ and find the order in question. Next, click ‘Return Item’ and choose a reason for the return. It’s vital to keep the products in their original condition, with tags and packaging intact.

From there, customers can follow the instructions to schedule a pickup with the courier service provided by FARFETCH. The anticipation of reclaiming funds can be taxing, yet customers usually find solace knowing that the return policy is designed to be hassle-free. Once the return is received and inspected, a refund is typically processed to the original payment method, ensuring the unfortunate shopping mishap is rectified with due diligence.

Where does FARFETCH ship from?

FARFETCH is an international luxury fashion platform that stands out for its unique global shipping model. Products are shipped directly from over 700 boutiques and brands across the world, meaning a single order can come from multiple locations. This network is what allows FARFETCH to offer a vast array of high-end products to its discerning customers.

Admirers of the service praise its ability to connect them with the latest trends from fashion capitals like Paris, Milan, and New York without having to step foot outside their home. Each order is a marvelous journey in itself, often beginning in the chic showrooms of Europe and ending on a customer’s doorstep, anywhere in the world.