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ø 4.81 of 5 stars

Read reviews on INSETTO and find out how satisfied customers have been lately. What ratings did INSETTO get and what are the reasons for this?


INSETTO is a company specializing in insect protection. They offer custom solutions for doors, windows and dormers. Their product range includes swing doors, sliding doors, pleated doors, roller blinds and fly screens for RVs and caravans. INSETTO is known for the quality and durability of their products, which are manufactured from high quality materials. They focus on ease of use and aesthetic integration into various living styles. INSETTO’s customer service is dedicated and offers detailed installation instructions. This makes them a reliable choice for customers looking for effective and stylish ways to protect their living environment from insects.

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Customer Reviews

Average rating:  
 1 reviews
 by Ben

I bought a fly screen door from INSETTO. The assembly instructions were easy to understand, even though I normally have two left hands when it comes to things like this. After a bit of fiddling, the door fitted perfectly. Not only does it look good, it also keeps out all the mosquitoes. This is a blessing, especially on warm summer days. Great product, good quality and reliable service.

What are customer experiences with INSETTO?

Customer experiences with INSETTO show a mixed picture. Positive reviews praise the website’s user-friendliness and customer service. Many customers appreciate the diversity of the product range and the quality of the items delivered. Critical noises mainly concern delivery times, which are sometimes longer than expected. The efficiency of the return process, on the other hand, often receives compliments. Transparency in communication about shipping costs and delivery status is also appreciated. Overall, INSETTO seems a reliable supplier, but with room for improvement in logistical efficiency.

Is INSETTO a reliable company?

INSETTO is generally considered a reliable company. This is evidenced by consistent customer reviews and a stable market position. Their transparency in business operations contributes to this image. Complaint handling and customer service are effective and professional, which inspires confidence. Financial transactions are secure and the payment methods offered are diverse. Customer data privacy is taken seriously, as evidenced by their data protection policies. Product quality is generally high, although some customers cite quality consistency as an area for improvement. INSETTO’s commitment to sustainability and ethical practices reinforces their reputation as a trustworthy company.

What range of products does INSETTO offer?

INSETTO’s product range includes custom insect screens for doors, windows and dormers. For doors, they offer a wide range: swing doors, sliding doors, pleated doors and roller blinds. Customers can choose from a variety of frame and net types, as well as mounting systems. Specifically for RVs and caravans, there are customized flyscreen solutions. For window products, options for tilt and turn windows, fixed glazing and dormers are available, with similar choices as for door products. Practical roller blinds are available for dormers. In addition to insect protection, INSETTO also offers protection for light shafts and sells spare parts for their products. INSETTO’s products are known for their durability, quality and easy assembly.

What payment methods does INSETTO accept?

INSETTO accepts a variety of payment methods. Customers can pay directly via iDEAL after placing their order. This method is efficient and widely used in the Netherlands. Wire transfer to INSETTO’s account is also possible. Customers receive all necessary bank information in the order confirmation email. Delivery time starts upon receipt of payment. PayPal is another option, which allows customers to pay for their orders directly. This also applies to credit card payments, which are processed through PayPal. Direct debit via EC card is also possible with PayPal, including buyer protection. This variety of payment options increases customer convenience.

How long is the delivery time at INSETTO?

Delivery time at INSETTO varies and is seasonal. INSETTO ships only within the Netherlands, Belgium, Germany and Austria. Insellieferungen have a custom price and delivery time. Orders are shipped with UPS, DPD or GLS. After shipment, the customer will receive an email with delivery details. As a rule, delivery takes 1-2 business days after shipment, but during holidays, Christmas period and national holidays, delivery times may be longer. Packaging is sturdy and size depends on the product. In case of absence, delivery to neighbors may vary depending on the parcel service and driver. With GLS, the package is kept in the depot for 9 days in case of non-delivery. Damaged or incomplete deliveries must be reported according to the guidelines on INSETTO’s repair and complaints page.

How can I return products to INSETTO?

To return products to INSETTO, you have 14 days from the date of receipt, without giving reasons. Contact INSETTO (Insetto GmbH, Äußere Ansbacher Straße 5, 91629 Weihenzell, Germany, Tel: +31 (0) 6830 66531, Fax: +49 (0) 980225497899, E-mail: with a clear statement (e.g., by mail, fax or e-mail) of your decision to cancel the purchase. The optional cancellation form is available at After using this right, INSETTO acknowledges receipt of your revocation. Please ensure that your notice of withdrawal is sent before the end of the deadline. Upon revocation, you will be refunded all payments, including delivery costs (except additional costs due to a delivery method other than the standard one). The refund will be made within 14 days using the same means of payment as the original transaction, unless otherwise agreed. Refunds are made after INSETTO has received the goods back or provided you with proof of return. Please return the products within 14 days of your withdrawal notice. You are responsible for the direct costs of the return shipment. You are only responsible for depreciation of the goods due to unnecessary use. Please note that customized products are excluded from revocation.

How do I use a coupon at INSETTO?

To use a coupon at INSETTO, first add the desired products to your shopping cart. During the checkout process, you will find a field called “Discount Code” or “Coupon Code. Enter your coupon code here. The discount will then be automatically deducted from the total amount of your order. Please note the validity period and any conditions of the coupon, such as a minimum order amount or specific products to which the discount applies. If you encounter any problems using your coupon, please contact INSETTO Customer Service for assistance.

Where can I find INSETTO assembly instructions and parts?

Assembly instructions for INSETTO products are easy to find. Visit the INSETTO website and navigate to the “Customer Service” or “Support” section. Here you will find a section specifically dedicated to assembly manuals. These manuals are available for all INSETTO products, including insect screens for doors, windows and dormers. The instructions are detailed and include step-by-step explanations with accompanying illustrations. This makes it easy to install the products yourself. Should you need additional help or have questions about installation, INSETTO’s customer service team is ready to support you.

Are there any alternatives to INSETTO?

Alternatives to INSETTO certainly exist. There are several other companies that specialize in insect protection and similar products. These competitors often offer a similar range of products, such as customized solutions for doors, windows and dormers. The difference is often in material selection, pricing, design options and customer service. Some companies focus more on ecological and sustainable solutions. It is important to compare products and services based on quality, price, delivery time and customer reviews. Local stores and online platforms may also offer alternative brands and products. Thorough research helps find the best match for your specific needs.

Who is INSETTO worthwhile for?

INSETTO is especially valuable for people looking for quality and customized insect screens. The company offers various solutions for doors, windows and dormers, ideal for homeowners who value effective, aesthetically pleasing and durable insect protection. INSETTO is also a good choice for those with specific needs, such as solutions for RVs and caravans. Their range includes different types and styles, making it suitable for a wide range of homes and buildings. Customers who value customer service and detailed installation instructions will also appreciate INSETTO’s services.

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