Rugs Direct Reviews

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Rugs Direct Reviews

ø 4.82 of 5 stars

About Rugs Direct

Founded in 2000, Rugs Direct is an online retailer that specializes in a diverse array of area rugs. The company offers a vast selection of rugs for various tastes and decor styles, ranging from traditional to contemporary and everything in between. Rugs Direct has gained recognition for its extensive collection, competitive prices, and a satisfaction guarantee that bolsters consumer confidence. It is particularly renowned for offering customers a convenient way to browse and purchase high-quality rugs from the comfort of their own homes, with the added benefit of free shipping within the United States.

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Customer Reviews

Average rating:  
 1 reviews
 by Norma

I purchased the Jules - JUL-07 Area Rug for my kitchen from Rugs Direct and am delighted with the quality and style of this rug. Its vintage feel, inspired by Chris Love's Julia x Loloi, gives my kitchen an elegant look that immediately catches the eye. The use of polyester makes this rug particularly hard-wearing, which is important to me in a high-traffic area like the kitchen. I'm particularly impressed with how the Persian-inspired design adds character to my space without being overbearing. The subtle nuances and muted color palette in natural and marine tones create an atmosphere of understated elegance that blends seamlessly into the overall look of my home. Caring for the rug is uncomplicated. Avoiding moisture, regular vacuuming and occasional brushing keep it in perfect condition. This rug is a real winner for anyone who values durability, style and easy maintenance.

What are customers’ experiences with Rugs Direct?

Rugs Direct boasts a plethora of rug designs, catering to diverse tastes and budgets. Many customers have expressed satisfaction with the high-quality selections and the accuracy of the online representations.

However, there’s a hint of discontent when it comes to customer service; a few shoppers have encountered challenges with returns and exchanges. Positive in sentiment, the overall experiences suggest Rugs Direct offers a convenient platform for enhancing home décor, but there is a notable desire for improved post-purchase support.

Is Rugs Direct legit?

Yes, Rugs Direct is a credible and reliable online retailer specializing in a vast assortment of rug styles, sizes, and designs. Having been in the market for years, the company has established a strong reputation for providing high-quality products with customer satisfaction at its core. Their website is user-friendly, and their product line is exhaustive, catering to various customer needs and preferences, from traditional to contemporary designs.

Customers can shop with confidence knowing that Rugs Direct offers a 30-day return policy, which speaks volumes about their commitment to customer service and the authenticity of their products. Despite occasional mixed reviews, which are common for any large retailer, the overwhelming sentiment from consumers indicates a trustworthy shopping experience.

How to return a rug to Rugs Direct?

Returning a rug to Rugs Direct is a straightforward process deserving of praise for its simplicity. Ensure the rug meets the company’s return policy standards, typically requiring the item to be in original condition and within a designated time frame post-purchase.

One can initiate a return by contacting Rugs Direct customer service to obtain a Return Authorization Number and instructions for shipping. Affixing the return label and dropping off the package at the appropriate carrier will start the journey back. Upon receipt and inspection, the refund process will commence, satisfying customers with its efficiency.

Where can I find Rugs Direct promo codes?

Rugs Direct promo codes are frequently available on the company’s own website, particularly on special occasions or during seasonal sales events. It’s wise to join their email newsletter, which often contains exclusive discounts and updates on upcoming promotions. Additionally, shoppers may find codes on coupon aggregation websites such as RetailMeNot,, or Groupon, which are curated with the latest deals.

It delights bargain hunters to know that social media platforms are also treasure troves for promotions, hence following Rugs Direct’s social media accounts may yield unexpected savings. It pays off to be vigilant in these spaces as codes can sometimes be limited in quantity or duration.

What payment methods does Rugs Direct offer?

Rugs Direct offers various payment methods. Customers can pay by credit card as soon as they click the “Place Order” button in the checkout process. If there are any problems with the order or cancellations, temporary authorizations may appear on the credit card.

These authorizations should be removed within 3-5 business days. The exact duration depends on the issuing bank. For canceled orders, it may also take 3-5 business days for the authorization to be released. Customers will not be charged for canceled orders.