TicketSmarter Reviews

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TicketSmarter Reviews

About TicketSmarter

TicketSmarter is an emerging online ticket resale marketplace founded in 2010. It provides a platform for fans to buy and sell tickets for concerts, sports, and theater events nationwide. With a customer-centered approach and a promise of a 100% ticket guarantee, TicketSmarter has garnered popularity for providing a safe and secure venue for ticket transactions.

The company is particularly renowned for its commitment to giving back, having partnered with charitable organizations to support causes and communities. It stands out for its intuitive website and customer service.

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Customer Reviews

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What are customers’ experiences with TicketSmarter?

TicketSmarter has established itself as a noteworthy player in the event ticketing market. Customers commonly appreciate the platform’s straightforward navigation and the plethora of events available to choose from. However, there is a mix of feedback regarding customer service encounters.

While some patrons praise the efficient resolution of issues, a fair number express frustration with delays and communication hurdles. Ticket purchasers especially value the 100% guarantee on tickets, finding comfort in the assurance against fraudulent tickets. Conversely, the added fees at checkout, although standard across the industry, often elicit a negative response, with some customers feeling blindsided by the extra costs. In summary, TicketSmarter delivers a strong and reliable service but faces challenges typical of the secondary ticket market.

Is TicketSmarter legit?

As a consumer magazine editor with a firm grasp on the ticketing industry, it’s essential to address the credibility of TicketSmarter. This company has indeed established itself as a legitimate ticket reseller, offering a wide array of events spanning from concerts to sporting events. Customers can usually buy tickets with confidence, thanks to the site’s 100% ticket guarantee, which promises authentic tickets or a refund. Though satisfaction often hinges on individual experiences, the company generally maintains a positive reputation.

It is paramount, however, for consumers to stay alert and conduct due diligence with any secondary market ticket purchase, as the potential for disappointment can never be entirely eliminated. Overall, while no platform is without its potential pitfalls, TicketSmarter genuinely seems to deliver an honest service, putting many an entertainment enthusiast’s mind at ease.

How can I buy tickets from TicketSmarter?

TicketSmarter allows you to buy tickets online. First you visit the website There you will find a search bar where you can enter event names or artist names. After entering the relevant results will appear. Select the desired event. The site then shows available tickets with prices.

Clicking on the desired ticket takes you to the booking process. Here you enter your personal details and select a payment method. After successful payment, you will receive a confirmation e-mail. The tickets are either available to print out or as mobile tickets via the TicketSmarter app. Customer service provides support in the event of problems.

How do I contact TicketSmarter customer service?

To reach TicketSmarter’s customer service, one has multiple avenues to pursue. For immediate assistance, calling their dedicated phone line at 1-833-222-3651 is often the most efficient method. Should one prefer written communication, sending an email to customerservice(at) will also get a response, though the reply might not be as quick as a phone call.

A seasoned consumer would advise checking their website for a FAQ section first. Any ticketing issues can often be quickly resolved through this resource, sparing the potential frustrating wait times that can accompany phone support. It’s clear that a well-informed approach and a touch of patience are key in navigating customer service interactions.

Can I get a refund from TicketSmarter?

Yes, obtaining a refund from TicketSmarter is possible under specific circumstances. Their 100% Ticket Guarantee ensures that customers will receive a refund for events that are canceled and not rescheduled. However, it’s crucial to understand that this applies strictly to cancellations; if an event is postponed or rescheduled, refunds are generally not provided.

One might find this policy somewhat inflexible, given the unpredictable nature of events. Moreover, buyers should remain vigilant and act swiftly to request a refund within the set deadlines, as failure to do so could result in unnecessary disappointment and financial loss.